Skip to main content

Mystery Shops & Audits

A positive consumer experience is what every brand strives for, our mystery shopping teams follow the footsteps of a customer to gain an essential insight into your proposition, positioning and critically the level of sales teams’ product knowledge and confidence.

We work collaboratively with our Brands to scope the project for maximum results against their specific objectives, reporting back through detailed app-based questionnaires, store team anecdotal feedback and photographic evidence. 

Beyond the remit of most agencies, our experienced teams also pull together a detailed account of your competitors' instore activities, allowing us to identify trends and new sales opportunities. 

'Telling it as it is' feedback ensures that your brand vision is being delivered, and takes you well down the road to converting shoppers into customers.

What Our Partners Say

  • I like that RPC put a lot of time into Mystery Shopping and developing the Promoters and are very quick to deal with any issues.

    - Sennheiser Trade Marketing Manager UK & I

    View our Case Studies
  • The Promoters that RPC provide are of a really high standard, they’re always clued-up on our KPI's, well informed of store procedure and best practice and willing to go the extra mile for us.  We have fantastic relationship with the Regional Manager, who regularly visits the store and we can contact at any point.

    –Dixons Store Manager, Chester. January 2018

    View our Case Studies

Centrally managed
in-house, end-to-end solutions across Europe

• Richmond • Reading • Alkmaar
• Brussels• Frankfurt • Paris
• Vienna • Barcelona • Milan
• Krakow